FAQs
Q – When will I receive my documents?
A – Your policy documents will be emailed to you within 48 hours of submitting your application. If you do not leave an email address your documents will be posted second class which should be received within 72 hours. If an application is submitted on the last working day of a week your documents will be dispatched by the following Tuesday (Wednesday for bank holidays).
Q – Can I change the date of a one off policy if the insured jump is cancelled due to weather conditions?
A – Yes of course you can, just telephone us as soon as you know the new date and we will amend our records here. No further documents will be issued as the original certificate will still be valid. You can also reply to our original document issue email advising us of the new proposed jump date.
Q – If I have an accident whilst overseas am I insured to cover air ambulance costs or other costs to get back to a UK hospital?
A – Yes, repatriation costs are included under the annual policy which includes medical expenses up to £1m.
Q – Will I be covered if I leave incorrect card details or my payment rejects?
A – No. You must supply a valid UK debit or credit card prior to the jump date. If a payment rejects we will contact you by phone and then email if unsuccessful, and then it is your responsibility to provide the correct card details to us prior to your jump/policy commencement date.
Q – Does the annual policy cover me for travel insurance such as lost baggage, cancellation and medical expenses as a result of an accident other than skydiving?
A – No, travel insurance is a separate policy which we would be happy to offer a quotation for. Please contact Ciara Evans on 0118 918 6656 if this is of interest
