FAQs
Q – When will I receive my documents?
A – In most cases your documents will be e mailed to you on the same day of application. If you do not have an e mail address paper documents will be posted first class the same day as your application is received, or in the case of applications received after 4pm or on a weekend, the next working day.
Q – Can I change the date of a one off policy if the insured flight is cancelled due to weather conditions?
A – Yes of course you can, just telephone us as soon as you know the new date and we will amend our records here. No further documents will be issued as the original certificate will still be valid.
Q – Will I be covered if I leave incorrect card details or my payment rejects?
A – No. You must supply a valid UK debit or credit card prior to the flight date. If a payment rejects we will contact you by phone and then email if unsuccessful, and then it is your responsibility to provide the correct card details to us prior to your flight/policy commencement date.
